Why the company is set up this way
When the website, the internal software, the automation and the IT each sit with a different provider, the questions that cross them have no obvious owner. A form that stops reaching the CRM is the clearest example: it can be the site, the integration, the CRM configuration or the network, and the person who has to decide is usually the customer.
So the offer is deliberately one accountable group. That is a commitment about responsibility, not a claim that we are the only people who can do the work.
