How we work
Priorities, approval, documentation and response are the four things most technology relationships argue about later. Here is how each one is set.
Onboarding establishes priorities with your ownership and leadership. That list is what the work is measured against, and it is revisited rather than assumed.
The engagement defines scope, capacity and the commercial model for your situation. There is no universal hours cap and no unlimited-work promise, because neither would be true.
Your priorities set the work. You approve additional charges before extra work starts.
We agree the priorities with your leadership, watch for requests outside that plan, and discuss changes with your authorized decision-maker before proceeding. An employee request, an AI-prepared change record or an invoice is not authorization.
AI monitoring flags work or cost drifting outside the agreed priorities. It is an early warning that sends a person to have a conversation. It is not permission to run up chargeable work and ask afterwards.
Third-party expenses and licensing dependencies are discussed and documented for your engagement rather than published as a universal schedule here.
Step 1 of 5: Priorities agreed
Onboarding sets the priorities with your ownership and leadership. Everything after this is measured against that list.
It comes from someone inside your business, which is exactly why it needs checking rather than refusing.
Work or cost drifting outside the agreed priorities is flagged, and a person looks into it with the requester.
Nothing chargeable starts here. An employee request, an AI-prepared change record or an invoice is not authorization.
Your authorized decision-maker approves the additional charge before the work starts, and the record and approval reference stay attached to it.
Illustration drawn for this page. The request and the reference number are invented, and no customer work is shown.
Work records, approval references and handoff notes are kept so an invoice can be traced back to what was agreed.
Documentation is written so that another provider could pick the work up. Ownership of code, accounts and licences follows your agreement; this page does not create new ownership rights in either direction.
Before we take over an existing system we confirm your authority over it, obtain the access and documentation that exist, and assess condition, dependencies, licences and rollback considerations.
An automated first response within five minutes, 24/7, including weekends and holidays. Our AI-connected phone and email intake acknowledges your request, creates a ticket and routes it.
That clock measures intake, not resolution. People work requests during our normal support window, 8 a.m. Eastern to 5 p.m. Pacific. Service days, after-hours callbacks and any extended coverage are set in your agreement.
You also have a direct line to the owner, Ashish. People monitor the automated work and step in when needed. That is not a claim that a person watches every interaction or that an engineer is on call at any hour.
Four documents from one invented engagement, in the templates we actually use. They show the sequence: a scoped proposal, a change authorized before the work, an acceptance record, and an invoice that traces back to both.
One invented engagement, carried through four documents. No prices, no real customer and no executed agreement appears in them.
The assessment is also where these terms get explained against your actual situation.
